We have divided up the frequently asked questions into sections based on the respective air treatment system. If you do not find the answer you are looking for here, you can access the contact form or speak with one of our customer service representatives by phone (free of charge).
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The P500 and P400 are Air Purifiers. The HYBRID H680 Humidifier & Purifier or HYBRID H300 Humidifier & Purifier appliance can either be put into operation as a humidifier, Air Purifier, or as a combination of both systems.
They can eliminate smells from smoke, pet, food, garbage, and even baby diapers.
Sometimes. The packaging and website will tell you the maximum area (per sq ft) that the air purifier can protect. Comparing this square footage to that of your home should help you better understand what's needed.
In short, yes. Opening or closing a window doesn't matter - an air purifier will purify the air regardless. That said, keeping the doors and windows close will help your air purifier maximize its effectiveness.
Place your air purifier in a room where you spend a lot of time, like your bedroom or living room. Make sure that there is no obstruction in the airflow of the air purifier.
For larger spaces, you'll need to run the purifier for more extended periods. Smaller rooms generally take less time to clean. We recommend that you run the purifier at a regular interval so that lingering pollutants don't accumulate.
For any Air Purifier to be effective, it has to move the air. As such, there is no way to do so silently (despite what's been advertised). However, with most air purifiers, there's a noise level setting that can be adjusted based on your preference.
The water in the water tank and water base has been there for a long time.
The appliance is dirty.
Please comply with the appliance operating manual. The operating manual is included in the appliance packaging and can be downloaded on this website for any appliance under
The S250 is equipped with a sensor that adjusts to the chosen humidity level. When this level is reached, the device will not emit any steam. If this is not the case, please see below paragraph.
If your device does not emit any steam anymore, please check if there is limescale residue on the heating plate. For your safety, this device is equipped with an automatic safety shut-down feature of the heating plate which will be triggered in case of extensive limescale residue. Please clean your device as shown in the .
Please comply with the appliance operating manual. The operating manual is included in the appliance packaging and can be downloaded on this website for any appliance under "Manuals".