We have divided up the frequently asked questions into sections based on the respective air treatment system. If you do not find the answer you are looking for here, you can access the contact form or speak with one of our customer service representatives by phone (free of charge).
The and are Air Purifiers. The or appliance can either be put into operation as a humidifier, Air Purifier, or as a combination of both systems.
The water in the water tank and water base has been there for a long time.
The appliance is dirty.
Please comply with the appliance operating manual. The operating manual is included in the appliance packaging and can be downloaded on this website for any appliance under
The S250 is equipped with a sensor that adjusts to the chosen humidity level. When this level is reached, the device will not emit any steam. If this is not the case, please see below paragraph.
If your device does not emit any steam anymore, please check if there is limescale residue on the heating plate. For your safety, this device is equipped with an automatic safety shut-down feature of the heating plate which will be triggered in case of extensive limescale residue. Please clean your device as shown in the .
Please comply with the appliance operating manual. The operating manual is included in the appliance packaging and can be downloaded on this website for any appliance under "Manuals".